The Ombudsman's Office of Eletrobras is an important communication channel between you and our company. Being oriented to both internal and external public, the Ombudsman's Office has tools to ensure that you can request information or make your suggestions, complaints, delation or praise about our proceedings and actions. The function of the Ombudsman's Office is to seek with all areas of the company solutions for the received questions, aiming at improving our internal processes and the transparency.
Highlight of 2022
In 2022, the record of complaints closed in the period - regardless of the year of registration - was broken, since the beginning of the historical series with an external and independent Channel. In all, 519 valid protocols were closed, which represents an increase of 77% compared to the previous year.
See the 2022 annual demonstration report here.
It is important you know that:
You do not need to identify yourself when making your manifestation/request. However, it is important to remember that, so that the Ombudsman's Office can forward the response, it needs some protestor's contact.
If you choose to identify yourself, the Ombudsman's Office undertakes to keep your data secret.
Go to the Ombudsman's System (system in Portuguese language):
You can also contact the Ombudsman's Office of Eletrobras, during business hours:
By telephone: +55 21 2514-4526/5895
In person: Rua da Quitanda, 196 - Centro - Rio de Janeiro, CEP 20091-005
And at any time by letter at the above address